Privacy Policy
QVG Capital Pty Limited (QVG) maintains a policy of strict confidence concerning any Personal Information you provide to us.
The organization gathers and stores personal information to maintain contact regarding products and services. QVG commits to protecting details and keeping them secure. When receiving personal information, QVG will:
- Store it securely
- Keep it accurate and current
- Restrict usage
- Limit disclosure to authorized parties
About This Privacy Policy
This statement outlines how QVG Capital Pty Limited manages personal information held about clients and others. QVG respects confidentiality and individual privacy, complying with National Privacy Principles under the Commonwealth Privacy Act. The policy undergoes periodic review to account for new laws, technology, operational changes, and environmental shifts.
How to Contact Us
Contact regarding Privacy Policy or investment products:
- Phone: +61 2 8039 9060
- Email: contactus@qvgcapital.com.au
Why Do We Collect Your Personal Information?
QVG collects personal information to provide investment products and services. Most information comes directly from clients through forms, applications, and ongoing communications. Additional information may derive from other sources.
What Kinds of Personal Information Do We Ask For?
Collected personal information includes name, address, and contact details (including email). QVG may request additional voluntary information to improve service or address client needs. Failure to provide required information may prevent service delivery for specific products or requests.
How Do We Use This Information and Whom May We Disclose It To?
Personal information establishes and manages client relationships, provides products and services, enhances relationships, and delivers relevant financial information and opportunities.
QVG may provide information about new products or services. Clients may decline marketing communications by emailing contactus@qvgcapital.com.au.
Personal information may be disclosed to:
- Service providers and specialist advisers contracted for administrative, financial, insurance, or other services
- Other insurers, credit providers, courts, tribunals, and regulatory authorities as agreed or authorized by law
- Individuals authorized by clients as specified in contracts
External organizations handling personal information as service providers must acknowledge confidentiality, respect privacy rights, and comply with National Privacy Principles and QVG's Privacy Policy.
Management of Personal Information
QVG staff handling personal information receive training in respecting confidentiality and individual privacy. The organization regards privacy breaches seriously and imposes appropriate penalties.
How Do We Store Personal Information?
QVG safeguards information privacy regardless of interaction method—personal, phone, mail, internet, or electronic. Personal information remains in secure computer storage and paper-based files. QVG takes protective steps against misuse, loss, unauthorized access, modification, or disclosure.
Records may be maintained for extended periods. When information becomes unnecessary, QVG removes identifying details or securely destroys records.
How Do We Keep Personal Information Accurate and Up-to-Date?
QVG endeavors to maintain accurate, current personal information. The organization may request clients inform them of changes. Customer information updates generally occur via telephone or email. QVG relies on clients to report inaccuracies or incompleteness.
You Have the Right to Check What Personal Information We Hold About You
Under Commonwealth Privacy Act provisions, individuals may obtain copies of personal information QVG holds and advise of perceived inaccuracies. The Act establishes exceptions to this right.
For requests, clients must verify identity via email and specify required information. QVG acknowledges requests within 14 days and responds promptly.
What If You Have a Complaint?
If clients believe QVG breaches this Privacy Policy, National Privacy Principles, or privacy standards generally, complaints may be filed and addressed promptly.
To lodge complaints: Email contactus@qvgcapital.com.au
For unsatisfactory responses, contact the Commonwealth Privacy Commissioner's hotline: 1300 363 992
Changes to Our Privacy Policy
QVG continuously reviews policies to maintain market alignment. Due to technological, legal, and marketplace practice changes, the Privacy Policy may be updated periodically or as needed.
General Enquiries Contact
For general Privacy Policy enquiries or personal information changes, email contactus@qvgcapital.com.au